Terms & Conditions - Expert Delivery Packers and Movers
Using a moving service should feel clear, not confusing. These terms explain how Expert Delivery Packers and Movers works with you during any relocation, transport, or shifting service. By booking with us, you agree to the following conditions.
Service Agreement
When you book with Expert Delivery Packers and Movers, it means both sides agree on the scope of work. This includes packing, loading, transport, unloading, and any additional services discussed during quotation.
Details like pickup date, delivery timeline, and service type are finalized before the move begins. Any changes later may affect cost or scheduling.
Pricing and Payments
We follow transparent pricing based on volume, distance, and service requirements. The estimate shared before booking reflects the agreed cost.
Final charges may change only if:
- The volume of goods differs significantly from the initial assessment
- Additional services are requested during the move
- Waiting time increases due to access or permission delays
Payments are usually split into advance and final settlement at delivery. Delays in payment may affect unloading or completion of the service.
Packing and Handling Responsibility
Our team uses proper packing materials and structured methods to handle goods safely. Fragile items are packed with extra care.
However, customers are advised to:
- Declare high-value or delicate items in advance
- Avoid packing cash, jewellery, or important documents with household goods
- Inform about items requiring special handling
We handle goods carefully, but undisclosed fragile or restricted items remain at customer risk.
Transit and Delivery
Delivery timelines depend on distance, route conditions, weather, and transport availability. While we aim for timely delivery, slight delays can occur due to factors beyond control.
Customers must make sure:
- Delivery address is accessible for the vehicle
- Necessary permissions are arranged at destination
- Someone is available to receive the goods
If delivery is delayed due to customer-side issues, additional charges may apply.
Insurance and Liability
Basic safety measures are part of every move. For added protection, customers can opt for transit insurance.
In case of damage:
- Claims must be reported within 24 hours of delivery
- Original invoice and proof may be required
- Compensation is processed based on declared value and applicable terms
Uninsured shipments have limited liability coverage.
Cancellations and Rescheduling
Bookings can be rescheduled or cancelled with prior notice. Last-minute cancellations may attract a nominal charge due to blocked scheduling. Rescheduling depends on slot availability.
Prohibited Items
Certain items are restricted for transport:
- Flammable goods
- Illegal substances
- Perishable items without prior agreement
- Hazardous materials
Customers must inform in advance if unsure about any item.
Customer Responsibility
Customers are expected to provide accurate information about goods, locations, and requirements. Miscommunication can affect execution and pricing. Also, basic readiness at pickup and delivery points helps avoid delays.
Contact Information
For any clarification, you can reach us at:
Phone: +91-8198964005
Email: info@expertdelivery.in
